This Privacy Policy describes how fun36 ("we", "us", "the Platform") collects, uses, stores, and discloses personal data in connection with your use of the fun36 online casino and sportsbook platform at fun36.one. By registering an account or using any fun36 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
fun36 (operated at fun36.one) is the data controller responsible for personal data processed in connection with the fun36 platform and its Services, including the live casino, sportsbook, slots, and proprietary games. fun36 operates under an internationally recognised gaming licence that imposes data protection obligations commensurate with those obligations.
Where fun36 engages third-party game providers, payment processors, or KYC verification services to deliver the platform, those parties act as data processors on fun36's behalf under data processing agreements that restrict their use of personal data to the purposes for which it was shared.
fun36 collects the following categories of personal data in the course of operating the platform and providing Services to registered Members:
2.1 Registration Data. When you create a fun36 account, we collect your full legal name, date of birth, residential address (including city and postcode), email address, mobile phone number, and chosen username.
2.2 Identity Verification (KYC) Data. To comply with our gaming licence obligations and anti-money laundering requirements, we collect copies of government-issued identity documents (Malaysian IC or passport) and, where required, proof of residential address such as a utility bill or bank statement dated within the past three months.
2.3 Financial Data. We collect records of deposits and withdrawals, including payment method identifiers (e-wallet account references, masked bank account numbers, masked card numbers), transaction amounts in MYR, timestamps, and transaction status. We do not store full card numbers or CVV codes — payment processing is handled by PCI-DSS compliant payment processors.
2.4 Gaming Activity Data. We collect records of your gaming activity, including game sessions, wager amounts, game outcomes, bet histories, and bonus redemption records. This data is required for account administration, dispute resolution, and regulatory reporting.
2.5 Technical Data. We automatically collect technical data when you access the platform, including your IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration, and clickstream data. This data is used for platform security, fraud detection, and service improvement.
2.6 Communications Data. We retain records of communications between you and the fun36 support team, including live chat transcripts, support ticket records, and any correspondence submitted in connection with account queries or disputes.
fun36 uses the personal data we collect for the following purposes:
fun36 processes personal data on the following legal bases:
fun36 does not sell personal data to third parties. We share personal data only in the following limited circumstances:
5.1 Service Providers. We share data with carefully selected third-party service providers who assist in delivering the platform, including: payment processors (for deposit and withdrawal processing); KYC and identity verification providers; live dealer studio operators; RNG game providers; IT infrastructure and cloud hosting providers; and fraud detection and cybersecurity services. All such providers are bound by data processing agreements.
5.2 Regulatory Authorities. We disclose personal data to our gaming licence authority and, where legally required, to financial intelligence units and law enforcement agencies in connection with AML and CTF compliance obligations.
5.3 Business Transfers. In the event of a merger, acquisition, or sale of assets involving fun36, personal data held on the platform may be transferred to the acquiring entity, subject to equivalent data protection obligations.
5.4 Legal Process. We may disclose personal data where required by a valid court order, subpoena, or other legal process issued by a competent authority.
fun36 uses cookies and similar tracking technologies to operate the platform and improve the player experience. The categories of cookies used include:
You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality. fun36 does not use cookies to serve third-party advertising.
fun36 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by our gaming licence and applicable law:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
fun36 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include: HTTPS encryption across all platform pages; encrypted storage of passwords using industry-standard hashing; access controls limiting personal data access to authorised personnel on a need-to-know basis; session timeout policies; and regular security assessments.
While fun36 takes reasonable steps to protect your personal data, no online system is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, fun36 will notify you and the relevant regulatory authority within the timeframes required by applicable law.
Subject to applicable law, you have the following rights in respect of your personal data held by fun36:
To exercise any of these rights, contact the fun36 support team. We will respond within 30 days of receiving a verifiable request. Identity verification may be required before we process your request.
fun36 is strictly an adult gaming platform. Access is limited to individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, the associated account will be immediately closed, the data deleted, and any balances forfeited in accordance with our Terms and Conditions and licensing obligations.
fun36 may transfer personal data to service providers located outside Malaysia, including live dealer studio operators and cloud infrastructure providers. Where such transfers occur, fun36 ensures that appropriate safeguards are in place — such as contractual clauses or equivalent data protection frameworks — to protect your personal data to the same standard as required under this Privacy Policy.
fun36 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. Material changes will be communicated to registered Members via email or a prominent platform notification with reasonable advance notice. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the fun36 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data fun36 holds about you, please contact our support team via the 24/7 live chat on the Platform, or in writing to the support email address below. We will acknowledge data-related requests within 5 business days and respond in full within 30 days.
Support email: [email protected]
All data transmitted between your device and the fun36 platform is protected by HTTPS encryption. Passwords are hashed — even fun36 staff cannot read your password in plain text. Your MYR balance and payment data are stored in isolated, access-controlled environments.
Identity verification is a licence requirement — not a data grab. Your Malaysian IC or passport is used solely to confirm your age and identity before withdrawals. KYC documents are stored securely and retained only for the minimum period required by our gaming licence.
fun36 does not sell or rent your personal data to third-party marketers or data brokers. Data is shared with service providers only on a need-to-know basis, under binding data processing agreements, for the sole purpose of operating the platform and delivering your requested services.
Access, rectify, export, or request deletion of your personal data at any time by contacting our support team. Marketing communication preferences can be updated from your account settings. Data rights requests are acknowledged within 5 business days.
Full card numbers and CVV codes are never stored on fun36's servers. All card-based transactions are processed by PCI-DSS compliant payment processors. Touch n Go, Boost, and FPX transactions are processed via their respective secure APIs.
fun36 retains data only for as long as required by gaming licence obligations and applicable law. Transaction and KYC records are retained for a minimum of five years. Upon expiry, data is securely deleted or irreversibly anonymised — not held indefinitely.
Your data is protected, your identity is verified, and your MYR withdrawals go directly to your Touch n Go or Boost eWallet. Log in to your fun36 account now, or download the app to enjoy the full platform on your Android device — casino, sportsbook, and slots all in one place.